I had cataract surgery on 11/9 and found the care and facility to be outstanding. Dr. Chen and all of the nurses were professional, caring and carefully explained what they would be doing. They helped me feel relaxed and very comfortable. I would recommend BayCare Eye specialists to anyone having eye surgery.
I see so many bad reviews on here, I wanted to share my good review to even things out. My providers were Dr. Vrabel, Dr. Sonnenberg, and Dr. Duffy. Each was great in their own way and this is my honest review. Dr. Vrabel was a bit skeptical about doing corrective laser and stint eye surgery for my shattered orbital floor stating that he did not believe he could correct the condition and explained in detail why(good call). He referred me to Dr. Duffy who performed the orbital floor repair. Dr. Duffy gave me the options and advice that I needed to make an informed decision as to whether or not to proceed. Most importantly, he found other conditions supporting why even if I did not have the surgery for just the orbital floor repair, why I should still have it to correct other potentially life threatening infections. I was then referred to Dr. Sonnenberg to discuss what Dr. Duffy had found, Dr. Sonnenberg specialized in nasal and sinus.
I had two prior orbital floor surgeries 10 years ago to repair an orbital floor that was shattered during a home invasion/robbery/assault. One was done at Aspirus in Wausau by a well qualified surgeon but it was too soon after the surgery to be able to remove all the bone and align the plate and everything properly but because he was able to do what he did, it saved the muscles in my eye. A few months later I went to the Mayo clinic and had my 2nd surgery, which removed the bees wax mesh plate and replaced it with a new one. That was the one that was in my eye for 10 years. The 2nd surgery did not leave enough free muscle for proper eye movement so for 10 years I had terrible double vision.
Horrific treatment. I will not return under any circumstances. Nobody that I have encountered in this organization could even SPELL accountability, much less actually be accountable ... the "culture" of the organization appears to be to blame someone else when the ball gets dropped, then pass you off, put you on hold, or drop you in to a black-hole voice mail account rather than to actually deal with a problem or make things right.
I am most thankful for Dr. Duffy who performed the eye surgery and Dr. Sonnenberg who performed the sinus surgery. As a team they worked together and supported each other well. I was told after the surgery that there was one muscle that would not break free from the old scar tissue but with the encouragement of the other surgeon they kept trying and I believe that was the tissue that really helped me see better. In addition to the floor repair, they corrected a deviated septum and Dr. Sonnenberg created draining in my nasal cavities to allow my sinus to work as it is suppose to. In doing so, it has allowed me to breathe so much better than I have in the past 10 years. The old mesh that was replaced with a plastic one as well, but the old mesh was very close to my sinus cavity so if it ruptured the sinus cavity it would have caused major problems. There was also an infection in my sinus cavity I never knew about until these providers uncovered them. For the past 10 years I use to get sick about once every month or two, even in the summer I would get sick. I have only gotten since once in the past 9 months and it was likely just a cold. Even still, I could actually breathe even though my nose was stuffy... it's something I couldn't do even before the assault.
My experience at the Bay Eye Clinic on Mason Street in Green Bay, WI was exceptionally excellent. Every staff person I encountered, at every level of care, was more than wonderful. They all were cheerful, friendly, and very compassionate. I was having cataract surgery and had some trepidation, but evey step of the way I felt welcomed, confortable, and important. I was assured that all would be well and that I would be comfortable throughout the procedure.
Thank you ALL so much for making a potentially stressful experience so easy and so positive.
I've been a patient for years and always found the staff rude and quite frankly insulting. I will now look elsewhere for my eye care needs.
The ophthalmologist, Dr. Wienkers, was awesome and attentive. He explained the procedure thoroughly, drew diagrams and he was exceptionally kind and friendly. All the OR nurses, techs, anesthesiologist, and other staff were all great! The ophthalmology tech, Denise was terrific. The nurse, Andy (female) was fun, friendly and so caring and positive. I can’t say enough about the high quality of care I received.
I still have double vision but it is more than 50% better than it was. You have to be realistic when it comes to these types of surgeries. 50% though now allows me to watch TV lying on my side, it also allows me to look to my sides and up partially without having to move my head up and down. It also allows me to not have to keep my head at a tilt and an angle when looking forward. They all took an extra step in what they specialize in to make my quality of life so much better.
The surgery takes a big toll on the body and the healing process is quite long and there is always a risk to surgery so I put it off for so long hoping it would just get better. They eye continued to hear for about 3 years and the vision got slightly better but it was still TERRIBLE. After the trio of BayCare Specialists helped me, I can see so much better. I am very grateful to them, not only for their abilities as surgeons but also their professionalism and courtesy, I was treated very well and all my questions were answered.
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Baycare Clinic Eye Specialists is a US Doctor based in Green Bay, Wisconsin. Baycare Clinic Eye Specialists is located at 2253 W Mason St #100, Green Bay, WI 54303, USA.
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