At my first visit (which lasted 2 hours) Dr. Ann was very pushy about me switching to daily contact lenses. I told her that I had already tried dailies before and that I preferred monthlies. Somehow I still ended up going home with some sample daily lenses to try, a different brand for each eye. (I have no idea how this happened. I was pretty clear that I wanted to continue with my same monthly lenses that I had been using, and I never said I was unhappy with them or wanted to try a new brand. All this just happened before I even knew it. I do not like it when people try to push things on me.) I was told to come back in 10 days and tell them which contact I liked better, and at that time I could order it in dailies OR monthlies, whichever I preferred.
They have a very professional and friendly staff. I love that the waiting area is kid friendly, and they make the exam go smoothly for my daughter who gets antsy quickly - that takes talent!
Haven't been to in for an eye exam in several years, but I definitely plan on continuing to visit more often now. They made setting the appointment up very easy, and explained any small question I had with great detail to further my understanding of any topic I had brought up. I heavily recommend this location.
Everyone here is very nice and helpful. I always leave with the right solutions for my eyes and always taken care of in a way that beat suits me
THEN there was the terrible handling of my insurance. I get it, I have an obscure insurance and many places have not heard of it. BUT this is the only place I've ever been to where they told me to bill my insurance company myself. I was told that Advanced Eyecare Center could not bill my insurance (Healthscope) because they do not have a contract with them, and therefore I would have to pay $700 for my daily contacts from my own pocket, Advanced Eyecare Center would give me the receipts, and I would have to mail them to Healthscope myself and just hope that they would reimburse me. This is ridiculous. You should mail them yourself, Advanced Eyecare Center; I don't have a contract with Healthscope either, so how is that any different? What do you think is going to go over better: me, an individual mailing receipts to Healthscope, or you, an optometrist office mailing them?
I did not have a good experience at Advanced Eyecare Center and will be finding a new eye doctor.
To sum up: misleading and pushy doctors, employees who want me to do their job for them, and long wait times! You should only go here if you want daily contact lenses and have a very, very well-known insurance company.
So I come back in 10 days for my followup appointment (which lasted over an hour), and told them which contact brand was most comfortable and asked if I could order that one in a monthly lens. They told me that lens actually wasn't available in a monthly, and if I wanted a monthly they would again give me samples, have me try them, then come back in 10 days so they could check them. I did not want to go through this whole arduous process over again so I said, "Fine just let me order the dailies, how much are they?" Come to find out daily lenses are insanely expensive. Previously, with my insurance, I was paying almost nothing for a yearly supply of contacts. Dailies cost about $700 for a year's supply and my insurance will only pay up to about $200 of that. (Monthly contacts aren't even anywhere near $200 for a year's supply.)
The entire staff is professional, helpful, and caring. I have never been left waiting or felt rushed. Services are explained thoroughly in terms that I can understand and presented without pressure. Dr. Carli is patient focused and health focused. I feel comfortable asking questions and have been guided to improve self-care between visits. Highly recommended.
Advanced Eyecare Center Vision Source is a US Doctor based in Green Bay, Wisconsin. Advanced Eyecare Center Vision Source is located at 3237 Riverside Dr Ste. A, Green Bay, WI 54301, USA.
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