Back in about 2008, I went to Verlo with a request. For years, what I have found is that almost all mattresses, even the best and most expensive ones, eventually sag in the middle and often do so alarmingly quickly. With my back problem, even a very mild sag is a problem and immediately noticed by me. Putting 3/4 inch plywood under the mattress and not using a box spring helps to delay the inevitable, but it is still frustrating how quickly a brand new mattress becomes a problem.
Great service in the store and delivery personal was respectable and did a great job setting up the bed
The salesman was easy to talk to, no pressure. Gave us plenty of time to check out the mattresses. After we decided which one we liked he explained how it was made and showed us more of the same that cost less or more. Then gave us more time to check the other ones out before chosing one. Hope the mattres is as good as the sales experience.
As a result, I went to Verlo and made a proposal to one of their mattress engineers (not sure if that is their actual title, but they demonstrated to me that they take the art and science of mattress fabrication as seriously as any engineer approaches their work). I wanted them to design and build a special mattress for me that had a much greater number and strength of springs in the central part of the mattress than at the two ends. We discussed the pros and cons of this and multiple relevant design elements. They expressed concern that such a design might be very likely to lead to an exceptionally firm mattress that may even prove to be unsuitable for my particular needs. I appreciated their concern but still wanted to proceed with the proposed design. They agreed and we agreed upon a price that I felt was extremely fair given the special customizing that I was seeking. But clearly it did at Verlo. They built the mattress, I paid for it, and took it home. As I hoped, it was perfect for my back. But I also have a neuropathy in my right arm and under certain rare circumstances, my arm will go numb when I am sleeping. Within a week of using the bed, this was happening almost every night. Clearly, I was not going to be able to use the bed as it was. I sheepishly called them back and explained the situation. I expected them to say that they told me so, that the deal was final, and that was that. Instead, I got a call back from that same engineer guy (I wish I could remember his name). He very kindly listened to my situation in detail. At the end of our conversation, he recommended that I bring the bed back. We considered ways that we could somehow fix the problem. In the end, we agreed to open the mattress back up and insert thick internal mattress padding and reseal it without altering the spring design at all. We agreed that I would pay for the material cost of the padding but he refused to charge me any additional fee for the extra labor to do all of this even though it was clearly not Verlo's fault that the bed did not meet my need. They did the work and I took the bed home. I have slept on that mattress more than 90% of the nights since I bought it and the mattress performs every bit as well in 2016 as it did the day that I bought it. For my body, this is the absolutely perfect bed. Within a month of getting it home the second time, I had complete resolution of the arm numbness and it still worked perfectly for my back. Plus, it was now super comfortable. After years of dealing with bedding problems that were now gone, I was thrilled ! I went back to Verlo and gave them an additional $150 because I was so pleased with how they handled the situation and how well the bed was performing. It took considerable convincing for them to accept the additional money and they finally took it more because I think they were afraid I would be insulted if they did not.
Excellent service and great staff, best mattress value in the state and get this...Made to order on the premises, in other words MADE IN THE USA
I have bought many mattresses from Vernon and other stores in the area. Berlon by far has the best service. We moved this past week end and the mattress memory foam shifted. The movers dropped it off at 5 pm Friday night and I got it back from them at 10 am on Monday. Outstanding job and no fee!
I cannot say enough good things about the experience that I had with Verlo. If you have unique body circumstances that demand specialized bedding that can have a huge positive impact on your quality of life, effectiveness at work, and comfort, then I do not think you will find a better place that will honestly get to the bottom of your need, design an ideal bed for you, and do so for a fair price and with excellent service. If I could give 6 stars out of 5 to Verlo, I would do so. In a world of nearly pure mass production, thanks to Verlo for still giving the customer the option of meeting his or her special needs on an individual basis.
Verlo Mattress Factory Stores is a US Lodging based in Green Bay, Wisconsin. Verlo Mattress Factory Stores is located at 920 Lambeau St, Green Bay, WI 54303, USA.
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