Friendly folk and good prices. They typically have exactly what you need
I was confirmed for a 6x12 enclosed trailer. The day before pick up, I was called to say it was not available. Within minutes of that call, I was called and told one was available and I received a confirmation with the address for a 10:15 am pick up. At 10:15 am, I drove from Appleton and was half way to Green Bay when I received a call saying the trailer was not available. They said an employee made a mistake. Rather than call the main Uhaul service number to see if any trailers were available elsewhere, this store decided it was easier to just call me and say "Oops, sorry, we screwed you, how about something smaller and not enclosed?". I called the main number, told them I was lied to and they promptly found a trailer even closer to my current location. East Town Uhaul is either incompetent or poorly trained, possibly both. I will never trust or rely on their promises.
This place has potential, but unfortunately younger employees are not holding up their end of customer service. Every single time I rent there is a different story about what needs to be done and as a business owner I don't have time for this. Being rude doesn't really cut it either!
We moved last year from Green Bay to Madison. I booked a 20ft truck with this Uhaul 2 weeks in advance. About 5 minutes before I went to close on my first home purchase (the day before moving day), I got a call from Uhaul saying that they didn't have a truck for me. WHAT?!? I booked it 2 weeks in advance and they call the night before to tell me this! We called other truck rental places, but there was nothing they could do on such short notice. We ended up having to drive to the opposite side of Madison, pick up a Uhaul truck there, drive it back to Green Bay very late at night, and then back to Madison the next day. On top of that, I had to fight with them to get reimbursed for gas for the extra trip we had to take!!! It turns out, regardless of how far in advance you book something with Uhaul, there is no guarantee they will have it available on the day you need it. Whatever you do, DO NOT do business with Uhaul. Book your moving truck with Penske or somewhere else. Moving is stressful enough without something like this happening. What should have been one of the happiest days of my life was ruined by Uhaul. Too bad there is no option for 0 stars.
Easy to schedule a truck using the mobile app. Staff was friendly. Called with a reminder to have my cellphone with to make pick up of the truck quick. Cheap to behin but .69 a mile adds up quick.
U Haul Moving Storage Of East Town is a US Moving Company based in Green Bay, Wisconsin. U Haul Moving Storage Of East Town is located at 2201 Main St, Green Bay, WI 54302, USA.
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