Worst experience ever! They make you pay for two months up front and I had to cancel my membership after a week for personal reasons and they refuse to refund me a month back. The person who signed me up told me Id get a refund back but he didnt tell me you only have 3 days. Called 3 days in a row. Never called me back. Only way i finally got response was going on the live chat. Never going back!
I normally am pretty reserved when critiqueing a business I visit with regards to service but i guess i want to make anyone aware looking for a new gym to avoid Xperience Fitness. I have been extremely disappointed with the quality and cleanliness of the facilities over the last couple of years. Equipment that breaks is often down for weeks if not months on end. The locker rooms have a taken a continual turn for the worse. The tile and grout is mildewy and moldy, several areas of the drywall are peeling bubbling and falling off. The areas around the sink has chunks of the wall missing from water the caulk is moldy, the toilets and urinals are not scrubbed often and I am there 7 days a week working out. The shower areas need to have the grout steamed and scrubbed and resealed as the grout has become black and gross. The picture attached is 3 folders with personal information of clients who personal train with private information left unattended for anybody to look at. I have been mentioning it to the staff at the club and corporate and was told by Adam a personal trainer there that I complain a lot and should go work out somewhere else. Blown away that a business would tell it's customers to take their business somewhere else when legitimate health concerns are brought over a very long period of time. Pretty disappointing that they address member concerns in such a manner. The only plus to the gym is location and hours during the week. Anybody looking to get a new membership for the new year resolutions I would avoid checking them out.
I was a member of this gym for a couple months last year and I ended up canceling my membership because I preferred Planet Fitness. A year later Experience Fitness contacts me saying they never canceled my membership and want me to pay for the past year! I advised them I canceled my membership and haven't even checked into a Experience Fitness location since my cancelation, but they didn't seem to care. Besides this I was not fond of how they try to push you to get the more expensive membership and buy products they sell in house. Any other gym in the area has everything they have for less.
This is my favorite gym. I've tried the other area gyms and while each has pros and cons, overall, results came with my time here. Knowledge is shared, people are friendly, and the staff is willing to help.
So many people juice there, its unreal. good equipment and staff though with clean locker rooms.
Xperience Fitness Of Green Bay is a US Gym based in Green Bay, Wisconsin. Xperience Fitness Of Green Bay is located at 2763 S Oneida St, Green Bay, WI 54304, USA.
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